Delivery Process

Results in 5 Steps

Our proven Leanmap-5D process ensures that results are not only discussed but actually achieved. It takes the project from initial setup (Definition), analysis of the current condition (Diagnostics), solution development (Design), implementation and validation (Deployment), and finally to the stabilization, standardization, and handover phase (Delegation). Our five-phase model provides a clear structure, keeps people focused on the goal and the project on track. Quality gates ensure that deliverables and expectations are being met before resources are committed to the next phase – Navigating to Results.

Phase–1: Definition – setting-up the Project

• Sponsor, manager, team members
• High level goal, desired impact
• Scope (in/out)
• Voice of customer and voice of business
• Metrics and data collection plan
• Senior management communication statement
• Deliverable: signed project charter

Phase–2: Diagnostics – analyzing the Situation

• Official communication, kick-off
• Team engagement, roles and responsibilities
• Senior management participation in the analysis
• Workshops in planning, implementation, problem solving
• Review of operational and financial metrics
• Interviews, surveys, focus groups
• Deliverable: baseline and current state map

Phase–3: Design – developing the Solution

• Workshops in problem solving and solution design
• Challenge level of ambition, define stretch target
• Prioritization and sequencing of activities
• Implementation planning and scheduling
• Risk assessment and control
• Engaging senior managers as champions
• Deliverable: future state map and rollout plan

Phase–4: Deployment – implementing the Solution

• Daily root cause analysis and barrier elimination
• Redesign of process, job definition, and support system
• Incentive and consequence management
• Coaching, performance dialog with formal feedback
• Role modeling, interaction, experiencing the new way
• Measure progress, validate improvements
• Deliverable: scorecard and updated rollout plan

Phase–5: Delegation – standardizing the Process

• Functional audits, statistical analysis
• Process optimization and standardization
• Focus on repeatability, reproducibility and stability
• Knowledge sharing and best practice exchange
• Formal training and skill transfer
• Delegation and handover to successor
• Deliverable: performance is improved and stable

Contact us to support your journey to world-class – ‘Navigating to Results’.