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DELIVERY PROCESS

Systematic Improvement

  • Define
  • Diagnose
  • Design
  • Deploy
  • Delegate

Impact in 5 Steps

Our 5D-process ensures that results are not only discussed but also actually achieved. It takes the project from the initial scoping and definition (D1), analysis of the current condition (D2), solution development (D3), implementation and validation (D4), to the final phase of stabilization, standardization, and hand-over (D5). The five-phase framework provides a robust structure that keeps people focused on the task and the project on track. Quality gates at the end of each phase ensure that deliverables are being met and resources used effectively.

1. Define: setting up the project

  • Sponsor, manager, and team members
  • High-level goals and desired impact
  • Project scope, what is included and excluded
  • Voice of customer, employee, and business
  • Metrics and data collection plan
  • Executive communication statement
  • Gate: signed project charter

2. Diagnose: analyzing the Situation



  • Official communication and kick-off meeting
  • Team engagement, roles and responsibilities
  • Senior management participation in the analysis
  • Workshops in planning and problem solving
  • Review of operational and financial metrics
  • Interviews, surveys, and focus groups
  • Gate: current state map and baseline data

3. Design: developing the Solution



  • Workshops in problem solving and solution design
  • Challenge level of ambition, define stretch target
  • Prioritization and sequencing of activities
  • Implementation planning, resourcing and scheduling
  • Risk assessment and risk control
  • Engaging senior managers as champions
  • Gate: future state map, implementation plan, sponsorship

4. Deploy: implementing the Solution



  • Daily root cause analysis and barrier removal teams
  • Redesign of process, job definition, and support system
  • Incentives and consequence management
  • Coaching, performance dialog with formal feedback
  • Role modeling, interaction, experiencing the new way
  • Measure progress and validate impact
  • Gate: updated scorecard and implementation plan

5. Delegate: sustaining the Improvement


  • Functional audits and statistical analysis
  • Process optimization and standardization
  • Improve repeatability and reproducibility
  • Knowledge sharing and best practice exchange
  • Skill transfer, formal training and certification
  • Delegation and handover to internal process owners
  • Gate: improvement is stable and results are reproducible

Setting the right Focus

Our mission is to make our clients more competitive. What differentiates us is our ability to provide the expertise and personnel to help our clients implement new concepts that we co-invented with them. We stay fully engaged, are present until improvements are implemented, and skills and systems are in place to sustain them.

Strategy Focus

As strategy consultants, we help client companies define, change, and deploy their strategies, covering the following:

  • Benchmark and conduct competitive analysis
  • Analyze and solve operational constraints
  • Develop business and growth strategies
  • Define core competences and product portfolios
  • Develop location and value-added strategies
  • Develop lean plant and back office layouts
  • Rationalize and streamline processes
  • Bring mission-critical projects on track

Process Focus

As process consultants, we help reengineering companywide processes and structures, assessing and optimizing the following:

  • Core manufacturing and service processes
  • Research and product development
  • Procurement and supply chain management
  • Asset-care and total productive maintenance
  • Sales and after-sales service processes
  • Business planning and controlling

Why and how 5D works

Our 5D method aligns with all major improvement processes, such asPDCA, DMAIC, PLM, Stratex, and 8D, but differs from them by not being multipurpose and therefore truly universal. The five process phases (D1-D5) and quality gates (Q1-Q5) ensure that gains are systematically identified, implemented, and systemized – so they will be sustained even long after we are gone.

Leanmap-5D-process