for large engine manufacturer to improve process capability and product reliability, resulting in $59 million warranty cost reductions in 7 months. Upgraded quality system and redesigned management processes to create full transparency of product performance and lifecycle costs. New capabilities allowed systematically improving product reliability, diagnostics and repair efficiency, yielding in $59 million sustainable warranty accrual reductions (WAR) within just seven months.
- Industry: automotive
- Scope: quality, engineering
- Locations: USA, Germany
- Engagement: 7 months
- Support: 140 days onsite
- Role: interim management
- Impact: $59 million savings
"The quality-cost focused turnaround is regarded as one of the most successful improvement programs run to date."