for a global ingredients manufacturer to reduce first-time-incorrect (FTI) rate of product mixes delivered to the world’s largest non-alcoholic beverage companies. Strengthening quality gates and streamlining processes for risk-identification and problem-solving reduced cost of poor quality (COPQ) by over $4.5 million and overall risk-priority number (RPN) by 25%. Within two years, the quality image improved externally, while receiving numerous compliments from key customers on quality strategy and performance levels.
Facts & Figures
- Industry: Food Ingredients
- Scope: Quality Management
- Sites: AR, BR, CH, CN, DE, JP, MX, NL, SG, 3 US, ZA
- Engagement: 24 months
- Support: 63 days
- Role: Designer & Trainer
- Impact: 800+ solutions
- Savings: $4.5 million
- Risk: 25% reduction RPN
Client Feedback
"You want to improve strong and in short time? Prepare for some unpleasant questions and maybe even more unpleasant answers resulting in the best ideas possible to get the job done to fulfill your customers needs."
"You will get tough goals, strict rules, clear feedbacks. You will learn a lot."
"I really liked the tour (gemba walk) with on-the-spot coaching. They do really know how to motivate you."