for a global energy metering company with focus on product reliability to reduce field-failure rates and costs for warranty and repair. Set up 9 quality task forces to identify risks using FMEA framework, implemented 8D process to identify and eliminate root-causes, overhauled the quality management system, and installed central repositories for electrical, mechanical, and software design. As a result, warranty exposure decreased by €26 million and the EAME quality system was fully adopted by the APAC region one year later.
Facts & Figures
- Industry: Energy Metering
- Revenue: $1.5 billion
- Scope: Quality EMEA
- Sites: CH, DE, FI, UK
- Project: 12 months
- Support: 140 days
- Role: Interim Manager
- Impact: €26 million
Client Feedback
"I very much appreciate what you have done. We never had such focus on quality before."
"Congratulations for a good presentation in the executive EMEA meeting – it was a really great wake up call."
"Thanks to the program, more than 400,000 meters are already updated. Customer is excited about the smooth deployment, they are very happy. The biggest risk therefore has been mitigated."
"The result in EMEA has been excellent and we want your help to implement the same in APAC."