Planning guide and management framework for leaders to successfully execute and sustain change, preventing 7 factors that cause 70% programs and projects to fail. Most organizational change efforts cost more and take longer than leaders and managers anticipate; two of three transformations … [Read more...] about Change Management Plan: 7 Success Factors and 7 Failure Reasons
No, it is not just on-time delivery! Consistent customer satisfaction requires a servant attitude, a capable process, and frequent feedback from customer service metrics. The team at Trioworld Nyborg came together to evolve capabilities of the Industrial Film division on its journey to service … [Read more...] about Top-3 Customer Service Metrics to Achieve Customer Service Excellence
Many tools exist to address deviations and defects, but only a few are simple yet effective to address daily issues in manufacturing, development, administration. When starting systematic trouble-shooting, it is important to choose the right approach. Using a comprehensive method that requires … [Read more...] about Practical Problem Solving Tools for Factory and Office
If you run a factory, technology center, service organization, or improvement team, the OpEx toolbox helps you turn the scorecard from red to green. The 4 Operational Excellence Tools to... Close Operational Performance GapsEliminate Causes of Defects and DelaysBoost Quality and Speed to … [Read more...] about Operational Excellence Tools to Close Gaps and Boost Results
Why do problems repeat? Because we haven't eliminated their causes! And to understand those causes, we need more than the 5-why analysis; we need logic-trees! The following video introduces the theory and provides practical examples. It gives you a "jump start" into the world of expert problem … [Read more...] about Root Cause Analysis: Using Logic Trees to Solve Critical and Complex Problems
In times of electronic workflow, is "go-and-see" still required to understand what is happening? Yes! And here are 10 checkpoints for highly effective gemba-walks. At a recent plant visit, the operation manager proudly told me: “We have full transparency here. I can see everything from my … [Read more...] about Gemba Walk Checklist to Make Shop-Floor Visits Highly Effective
Starting is Easy... Initiating an improvement program seems straightforward, just define the problem, create a plan, assign people, set dates, and watch the metrics move. Easy or not really? You might have seen (or done) this before: A program is kicked-off and communicated top-down with high … [Read more...] about Lean Transformation: 3 Steps to Get Everyone Involved
+25% Output, -50% Losses, at 44% Absenteeism: Despite the global pandemic and mandatory lockdown, the French operations team harnessed scarce resources and delivered breakthrough results. Applying out-of-the-box thinking, while exploiting newly developed Lean capabilities increased output by … [Read more...] about Covid-19 Lean Thinking, Radically Changes Way of Working