Learn how to systematically achieve targets based on the principle “what gets measured gets done”. The course is practical and result-oriented, it guides learners step-by-step through the process of building a Performance Management System (PMS), while becoming a certified Performance Management Professional (PMP).
A well-designed and well-run system ensures that the entire organization operates from a single, verified version of the truth, so that all employees understand the organization’s overall performance and how they have contributed to it. Additionally, the PMS dashboard highlights potential problems, allowing managers to take quick actions to solve deviations (defects, delays) to keep the business on track.
In this expert course you will learn how the process works, which metrics to use, and how to build and operate such system. Roles include sponsor, student, and coach. The sponsor allocates resources and provides context, such as missed targets, persistent gaps, insufficient progress, or inconsistent results. The student invests time to develop and implement the performance management process and system. The coach evaluates progress, provides advice and feedback.
Completing the expert course not only builds new skills, but also makes you better leader by helping your team succeed. Specifically, see and solve problems before crisis strikes and systematically achieve targets that seemed out of reach before. For example, reducing the gap between current and ideal state by 1 percentage-point each month, or 12% year-on-year.