The 20 Keys to World-Class Operations:
Health-Check for Factory and Office
The Lean Audit allows you to determine operational health and maturity level by assessing people, processes, and systems, so you can make an accurate comparison between the existing conﬁguration and industry best practices. Insights gained from the Lean Audit will help you identify the opportunities and course-corrections that ultimately lead to higher performance levels, while gaining a competitive edge from a leaner operation.
All you need is a copy of the Lean Audit, a clear mind and sharp eyes, and the determination to make use of the tools and techniques to attain dramatic results. The program outlined in the Lean Audit is generic enough to ﬁt a broad range of businesses, yet specific enough to pinpoint both areas of excellence and areas in need of change. Performing a Lean Audit helps you challenge the status quo and improve operational ﬁtness to better compete in a rapidly evolving world.
Filling a Void
To improve competitiveness and prepare for the future, business leaders must base their decisions on more than traditional reports, which typically provide a snapshot in time, i.e. a view of the past that is not an effective indicator of future performance or how well a business is configured to meet future challenges. As such, a significant void exists in the information map available to business leaders. The Lean Audit fills this void by providing a simple and effective method to diagnose operational health and maturity in manufacturing and service companies—all in less than four hours!
For Whom this Book is Written
The Lean Audit is written for senior executives, line managers, business analysts, scientists, and investors. The Lean Audit allows managers to determine the baseline before introducing changes; it helps engineers design better systems; it allows con- sultants to quickly identify improvement potentials; and it provides insights that owners need to make optimal investment decisions. For best results, readers should have some awareness of the concepts that comprise the 20 assessment parameters (“keys”), several years of managerial experience, and the determination to complete the audit and commit to an improvement plan.
What it IS and what NOT
The audit is generic enough to fit almost any manufacturing and service operation, yet specific enough to pinpoint areas of excellence and opportunities for improve- ment. It offers a clear view on how well a business operates relative to world-class benchmarks, and the visibility on areas that need an intervention. The Lean Audit is not intended to be a comprehensive guide to business transformation; rather, it is a practical user manual you can use to quickly uncover blind spots and value-cre- ation opportunities. In just four hours, the Lean Audit delivers insights that lead to actions—actions that in turn lead to an increase in health and maturity that will ultimately give the factory or office a real competitive advantage.
Why You should read this Book
If you currently rely on traditional reports to manage your business, your view is limited because that information is static, outdated and ineffective. You need more powerful tools for the extra insights required to stay competitive in the changing global marketplace. This book gives you a simple—but highly effective—method to diagnose operational health and maturity in your manufacturing and/or service organizations. You will gain the following benefits:
- a clear, documented reference point indicating where you are now,
- an understanding of what “better” looks like, and
- the fact base to develop effective improvement plans
How to read this Book
This book is organized in five independent parts, so you don’t have to read it from cover to cover; instead, you can focus only on what you need, and when you need it. Chapter 1, the Concept, introduces assessment principles and processes. Chapter 2, the Keys, explains assessment categories. Chapter 3, the Audit, contains the questionnaires and scoring tables. Chapter 4, the Results, offers guidelines on how to analyze the data and turn scores into benefits. Chapter 5, the Certification, explains the process to measure and certify performance over time.