Fresh Eyes Review »
The Lean Operations Diagnostics (LOD) helps investors to understand what they are buying and senior managers to improve what they lead. The program is suitable for both, manufacturing and service operations. An additional planning module is available to act on identified opportunities, creating bottom-line impact.
- How it works:
The Leanmap expert performs a Gemba walk (“go and see”) together with the management team of the target organization, mapping workflow along the critical path, observing people and machines, inspecting performance records, assessing configuration and management system – making key observations while providing coaching feedback on how to do better. After the tour, the Leanmap experts guides the team through a structured questionnaire to assess maturity level in people–processes–system–setup, while identifying key improvement opportunities.
- How long it takes:
Total effort for the assessment ”Quick Scan” is 3 days, of which 2 days are spent onsite for the diagnostics and 1 day offsite for preparation and logistics. An additional planning module is available, requiring 2 extra days, to translate diagnostics results into a structured improvement plan. The total schedule for the “Scan+Plan” is 5 days.
- Who participates:
The core management team, covering all functional areas in scope of the diagnostics. For a factory assessment, participants typically include managers from sales, finance, engineering, production, quality, and supply chain. For a service business assessment, participants may include sales, finance, purchasing, back-office, logistics, and other functions that make up the respective service value stream.
- What you can expect:
The “Quick Scan” delivers the diagnostics report with benchmarking score, maturity profile, performance barriers and improvement opportunities. The “Scan+Plan” additionally delivers a detailed improvement plan, allowing the team to act on quick wins and high impact areas, starting immediately after the session.
The Operations Diagnostics report documents key observations, benchmarking results, and improvement opportunities. Here an excerpt:
- Areas that work well
- Performance barriers
- Improvement areas
- Maturity score
- Maturity profile
- Maturity trajectory
- Highlights and lowlights
- Status and current trend
- Priorities and next steps
- The Manufacturing Operations Diagnostics (MOD) is suitable for all four configurations: job shops, batch producers, assembly lines, and continuous flow plants.
- The model work well for all production modes and planning strategies, such as make-to-stock (MTS), assemble-to-order (ATO), make-to-order (MTO), and engineer-to-order (ETO).
- The Service Operations Diagnostics (SOD) is suitable for all four configurations: service factories, service shops, professional service, and also mass service.
- The model is most commonly used for professional service, service centers, and business functions, such as commercial, engineering, finance, quality, and general management.
The agenda covers the onsite assessment (steps 1-8) and the optional planning session (steps 9-10).
- Presentation: reviewing performance levels, goals, gaps (1h)
- Go and See: walking along the value stream end-to-end (3h)
- Questionnaire: structured assessment and interviews (3h)
- Debrief: reflecting on results and identifying quick wins (1h)
- Best Practices: understanding gaps and possibilities (2h)
- Gap Analysis: identifying top opportunities, using gap-fit (2h)
- Deep Dives: identifying baseline, assumptions, levers (2h)
- Conclusions: summarizing highlights, lowlights, priorities (2h)
- Business Case: quantifying cost, benefit, risks, payback (8h)
- Project Charter: developing the implementation plan (8h)
The full agenda for both sessions (Scan+Plan) requires 5 days for preparation, workshops, and report.
The rating is based on the feedback from 34 expert-users (Black Belts), who used the audit at least once.